Refund and Returns Policy

At Quality Roof Racks, customer satisfaction is our priority. We aim to ensure that all our products meet your expectations. If you’re not fully satisfied with your purchase, we offer a straightforward return and refund process.

Returns

1. Eligibility: Products can be returned within 30 days of purchase, provided they are unused, in their original packaging, and in resalable condition.
2. How to Return: To initiate a return, please contact us at [email protected] with your order number and reason for the return. We will provide you with instructions on how to send the item back.
3. Return Shipping: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

Refunds

1. Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days.
2. Exclusions: Refunds are not provided for products that show signs of use, wear, or damage due to improper installation or handling.
3. Restocking Fee: A restocking fee may apply for certain returned items. You will be informed if this applies to your return.

Faulty or Damaged Goods

If you receive a defective or damaged product, please contact us immediately at [email protected] with your order details and photos of the defect. We will arrange for a replacement or refund at no extra cost to you.

For any questions regarding our Refund and Returns Policy, don’t hesitate to reach out to our support team. We’re here to assist you!