Frequently Asked Questions

Your Questions, Answered – Find everything you need to know about our roof racks, installation, and more!

Faulty Products and Damages

  • What is your policy on damaged items during shipping?

    If you receive a damaged item during shipping, contact us immediately at [email protected] or 0406601581, and we’ll work with you to resolve the issue promptly.

  • What should I do if I receive a faulty product?

    If the product is faulty or does not fit your vehicle, we’ll provide a replacement straight away.

Finding the Right Fit

  • What should I do if my vehicle is not listed on your website?

    If your vehicle isn’t listed, reach out to us at [email protected] for support. We’ll help you find the right fit.

  • How do I know which roof rack is suitable for my car?

    We offer both car-specific and universal roof racks. If you’re unsure, feel free to contact us at [email protected] for personalised assistance in finding the perfect fit for your vehicle.

Installation and Services

  • Do you offer an installation service?

    Yes, we provide professional installation services for all products purchased from us. Contact us at [email protected] or call 0406601581 to schedule an appointment.

  • Can I install roof racks without specialised equipment?

    Absolutely! Our roof racks are easy to install, and all necessary equipment is included in the box. You can also find helpful “how-to-install” videos in the product descriptions.

Load Capacity

  • How much weight can I carry on top of my vehicle?

    Our roof racks can carry at least 75 kg. For specific weight limits, refer to product descriptions or contact us for more details.

Order Processing and Shipping

  • What is your policy on delivery to remote areas?

    Delivery times may vary for remote areas. Expect up to 2-3 weeks for delivery to Western Australia, Northern Territory, and regional areas.

  • Can I track my order?

    Yes, you can track your order using the tracking details provided once your order is shipped.

  • How long does it take to receive my online order?

    Orders are shipped within 1 business day. Delivery times may vary based on your location, particularly for remote areas. Expect up to 2-3 weeks for delivery to Western Australia, Northern Territory, and regional areas. You’ll receive tracking details once your order is shipped.

Product and Compatibility

  • What happens if I accidentally order a product that doesn’t fit my vehicle?

    If you accidentally order an incompatible product, you can return and exchange it within 30 days of receiving the product. Contact us via [email protected] or 0406601581 to begin the process.

  • Do your bike and ski/snowboard carriers fit all cars?

    Yes, our carriers are designed to be universal and fit all vehicles with roof racks featuring T slots.

Returns and Exchanges

  • How do I start the returns process?

    To begin a return, email us at [email protected] with your order number and reason for return. We’ll guide you through the process and notify you of the approval of your refund or credit within 3-5 business days of receiving and inspecting your return.

  • What happens if I change my mind about my purchase?

    We offer a 30-day return for unused items in their original packaging. Please refer to our Returns Policy.

  • What is your exchange policy if I ordered the wrong product?

    If you mistakenly order the wrong product, we offer an exchange within 30 days of receiving the product. Please refer to our Returns Policy Page.